GeoJango's Refund, Return, and Exchange Policy

Returns

Each map is individually made for you by our small business. A request for return and refund must be made within 30 days of the delivery date. The request must be emailed to: support @ geojango.com with your order number and name. We will send you information on how to return the product. You will need to cover the cost for shipping the product back to our shop.

There is a tremendous investment in producing each order and shipping costs are also a major factor.  

If for any reason you are not happy with your map or if there is any damage, please contact us. We are here to help!

We are here to work with you to ensure you are happy with our product, please contact us at . We are available Monday - Fridays and may need 48 hours on week days to return emails.  

Damaged Products

If the product is incorrect, damaged by the carrier, or defective in any way, we will cover the cost for a new map and shipping. Please send us photos of the damaged product and damaged box showing the shipping label.  

We are here to work with you to ensure you are happy with our product, please contact us at . We are available Monday - Fridays and may need 48 hours to return emails.

Please include the photos, your name and order number in your message.

Returns For Standard Maps (with no customization): If the customer purchased the wrong product, it doesn't fit, or it is no longer wanted: It is the customer's responsibility to cover all shipping costs back to GeoJango. Please contact us before returning or shipping any product so we can assist in coordinating: support@geojango.com

(Include your name and order number in your message.)

 

Contact GeoJango

If you have questions regarding our privacy policy or return policy, you may reach us at support@geojango.com. Alternatively, you may send us a message through our contact page.

Our mailing address is 1270 Quarry Ln. Suite B, Pleasanton, CA 94566

Our customer service number is 925-264-9299 and available Monday-Friday 10am-4pm PST.