Refund and Return Policy
If there is a problem with your map, please contact us. We want to help and ensure that you are happy with your order.
Cancellations
Please contact us prior to receiving a shipping notification for standard orders, or as part of your proof approval process for custom orders. Your order is eligible for a full refund until the map enters the production process. Once production begins, the return process must be followed.
Returns and Exchanges
Each map is individually made to order by hand in our Pleasanton, California studio. GeoJango is a small family business, and each map requires tremendous investment and care. Please contact us at support@geojango.com before returning an item. We will provide a return authorization label and can provide instructions for safely packing and shipping your map.
Standard, Non-Customized Maps
Standard-title maps may be returned or exchanged within 30 days of delivery.
The map must be received at our studio within 30 days of its original delivery date and be in resalable or refurbishable condition. All shipping costs, along with a $10 handling fee, will be deducted from the refund.
Wear or damage, including pinholes, adhesive residue, scratches, creases, stains, or excessive handling marks, may reduce or eliminate the refund if the map cannot be refurbished. Because the item must be inspected after it is returned, and due to the made-to-order nature of each map, we cannot determine the final refund amount in advance.
Standard titles include:
- USA maps: Explore America
- World maps: The World / Dream Explore Discover
Customized Maps
Customized maps may also be returned within 30 days of delivery. Because these maps are produced specifically to the customer’s requested specifications, the refund will be reduced by all shipping fees, production labor, and the cost of any materials that cannot be reused or refurbished.
The map must be received at our studio within 30 days of its original delivery date. The final refund amount will depend on the map’s specifications and returned condition and can be determined only after inspection.
Customized maps include maps with personalized titles, legends, colors, text, artwork, or other customer-requested changes.
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No items included in returns will be shipped back to the purchaser following inspection. Returns sent without prior authorization may be refused.
These return deductions do not apply when GeoJango confirms that an item arrived to you damaged, defective, or materially different from the approved order.
Damaged or Defective Items
We will promptly assist with an item that arrives damaged or defective.
Please contact support@geojango.com within 10 business days of delivery and provide:
- Photographs of the damaged item
- Photographs of the shipping box, including the damaged area when visible
- Photographs of the packaging materials
Please retain the box and all packaging materials until the claim has been resolved, as the shipping carrier may request them for inspection.
This reporting period helps us pursue a timely carrier claim.