Returns and Refunds Policy

GeoJango's Refund, Return, and Exchange Policy

Returns

Each map is individually made for you by our small business. A request for return and refund must be made within 30 days of the delivery date. The request must be emailed to: support @ geojango.com with your order number, name, and reason. We will send you information on how to re-package the product. You will need to cover the cost for shipping the product both to and from your location which may be deducted from the refund.

There is a tremendous investment in producing each order and shipping costs are also a major factor.  

If for any reason you are not happy with your map or if there is any damage, please contact us. We are here to help!

We are here to work with you to ensure you are happy with our product, please contact us at . We are available Monday - Fridays and may need 48 hours on week days to return emails due to limited staff and resources.

Order Cancellation

Any order may be eligible for a full refund prior to shipping. If your order has already shipped, please contact us to help you get started immediately, but the order will need to go through the full returns process above and shipping costs will not be refunded. Shipping costs are not refundable thank you for understanding.

Damaged Products

If the product is incorrect, damaged by the carrier, or arrives defective, we will cover the cost for a new map and shipping. We will require photos of the damaged product and damaged box showing the shipping label.

We are here to work with you to ensure you are happy with our product, please contact us at . We are available Monday - Fridays and may need 48 hours to return emails.

Please include the photos, your name and order number in your message. Returns For Standard Maps (with no customization): If the customer purchased the wrong product, it doesn't fit, or it is no longer wanted: It is the customer's responsibility to cover all shipping costs back to GeoJango. Please contact us before returning or shipping any product so we can assist in coordinating: support@geojango.com
(Include your name and order number in your message.)

 

Contact GeoJango

If you have questions regarding our privacy policy or return policy, you may reach us at support@geojango.com. Alternatively, you may send us a message through our contact page.

Our mailing address is 1270 Quarry Ln. Suite B, Pleasanton, CA 94566

Our customer service number is 925-264-9299 and available Monday-Friday 11am-4pm PST.